Hey Verizon… When Will FiOS Be Available In My Neighborhood?

Verizon Communications is sure taking it’s sweet time rolling out their “FiOS” fiber-to-the-premises (FTTP) fiber optic service.

Chances are that you just found this page on my blog by doing a search on “When is Verizon FIOS going to be available in my area?”, or “How long do I have to wait for FiOS?” or “When can I get Verizon FiOS?” or “I’m still waiting for Verizon FiOS” or “Can I get Verizon Fiber Optic Internet Service At My Address?” or something similar.

FiOS is still not available where I live. With all the buzz about Internet2 and Web 2.0, I sure wish they would get moving, so I don’t miss out on all the fun. Even the squirrels around here are waiting for FiOS (see why).

Speaking of squirrels and Verizon, we think a good advertising slogan for the telco giant might be “Once a Verizon Customer, Always a Verizon Customer” (read why). It reminds us of the lyrics from Hotel California by the Eagles… “You can check out any time you like, but you can never leave”. Sort of like marriage vows. Till death do us part. Or like an Alfred Hitchcock movie, where some tormented soul rips their phone off the wall, throws it out the window, and it still keeps ringing. Maybe it’s why Verizon Wireless adopted the slogan “We never stop working for you”.

FiOS is still not available to the majority of Verizon customers. Fiber-optic service can provide very high-speed, broadband Internet connectivity, traditional voice phone service and television programming, all over the same cable.

While Verizon won’t be offering anything close to the maximum possible speeds over their FiOS network (especially to residential customers), I’ve wondered what the theoretical maximum speed might be. Fiber-optic Wide Area Networks (WANs) are currently capable of speeds measured in Gigabits per second (1 Gigabit = 1 Billion bits). I believe the fastest service Verizon currently offers to residential FiOS customers is a paltry asymmetrical rate of 30 Megabits per second downstream, and 5 Megabits per second upstream (1 Megabit = 1 Million bits). Of course, how much can you actually eat? How much is too much?

The fastest optical circuits currently deployed commercially are SONET OC-768 circuits that can carry almost 40 Gigabits/sec. There is a SONET OC-3072 standard, not currently implemented, which would provide almost 160 Gigabits/sec of bandwidth !!! At those speeds, I think the telephone poles may ignite.

For readers unfamiliar with Verizon, it is a huge telecommunications company in the United States that provides land-line and wireless phone, Internet and “cable” television service. The silly name Verizon rhymes with “horizon”, rather than being pronounced something like “Very-Zone”. I’ve always thought it was a real big mistake for such a large organization (made up of the former “Baby Bells” or RBOCs (Regional Bell Operating Companies) and other regional phone companies, that have been around as long as they have, to choose a nonsense name that many people did not even know how to pronounce properly. Alexander Graham Bell must be spinning in his grave. Verizon Communications includes the former Bell Atlantic companies (New Jersey Bell, Bell Telephone of Pennsylvania, Diamond State Telephone and the four Chesapeake and Potomac Telephone Companies (C&P (District of Columbia), C&P Maryland, C&P Virginia, C&P West Virginia), as well as the former NYNEX (New York & New England Telephone), GTE and MCI companies. How’s that for corporate mergers! Verizon operates in much of the United States and has more than a quarter-million employees. You’d think a company with that much money could come up with a more innovative corporate logo than this…

verizon-logo-470x310.jpg

Reminds me of an old riddle… What’s black and white and red all over? (No, it’s not a sunburned penguin.) As bad as Verizon’s logo is, it doesn’t hold a candle to the logo of the former Lucent Technologies, known widely in IT and telecom circles as “The Flaming *******” (Sorry, this is a family blog. You’ll have to use your imagination). I wonder if the same person designed both of these logos. Maybe Alcatel bought Lucent just so they could get rid of this horrific logo…

lucent-logo-460x360.jpg

But I digress.

If you are still served by Verizon’s old copper “POTS” phone lines (they’re so 20th century), and you’re trying to find out when FiOS service will be available in your area, good luck. It’s easier to get the private phone number of the President of the United States, than it is to pry that information out of Verizon. Then again, perhaps even Verizon doesn’t know the answer.

So, I had an idea… Are you a Verizon customer that already has FiOS service available in your neighborhood (regardless of whether you personally subscribe to it) , or have you learned that it’s coming by a particular date? If so, post your information as a comment here, and I’ll organize the comments into a searchable file.

Please provide the following information; Your state, your city or town, your area code + the first three digits of your phone number, and the date FiOS became available or will be available, plus any pertinent comments, such as “My entire town now has FiOS service”, or “Only the South end of town currently has FiOS”, or “It’s only currently available in the downtown area”.

If enough people submit info, I might even create a website with the information.

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10 Comments

Filed under Cellphones, Consumerism, Employment, Home, Labor, Life, News, Routing by Rumor, Technology, Telephone Companies, Telephony

10 responses to “Hey Verizon… When Will FiOS Be Available In My Neighborhood?

  1. Nicholas Yelle

    After talking with a worker who loves to dig around in Verizon’s business, she told me the in just Massachusetts alone, that only boston currently has FOIS, and that they are working there way from most populated cities out to rural, makes since, but from what she says, my city of gardner, Ma, which is the 3rd highest in my county wont even be getting FOIS until late 2015, and that by the time america as a whole has FOIS as an option it will be around 2025 to 2030, i asked how she got this info and she said it was stated in the paper work she was doing, so looks like verizon is just bragging bout the new technology they have over comcast, even tho, NO ONE has it yet

    - Phillipston, Massachusetts

  2. Ann Weiss

    I live in Coram, NY and I’m so annoyed that it’s not available in my area. I would save $175 per month.

    They should be able to tell us if it’s coming our way or not but they WON’T!

    - Coram, New York

  3. Sean McNamara

    Verizon told me in May 2009 that it would be “weeks” until FiOS is available in my area. We got fliers on our door as early as 2006. 2007 was silent; in 2008 we had FiOS fliers on the door again. We were excited when we thought FiOS was coming in May 2009.

    Well, it has been a lot of weeks since May 2009, and we haven’t heard anything. Their website still says FiOS is not available. I have been checking Verizon Maryland’s FTTP construction schedule every month, and they keep listing the same 6-8 streets in my town over and over and over, but never mine. It’s like they’ve spent 6+ months working on the same 8 streets. It’s really ridiculous.

    I want to somehow stick it to the man by getting rid of their *horrible* ADSL service and going with a T1, but it’s too expensive. And unfortunately, the cheapest provider of a T1 is, you guessed it, Verizon. So I’m stuck in frustration mode because my upload is unacceptable and the service is down every few minutes. 100+ support calls later and they’re still having me reset my modem rather than actually fixing the line problem.

    Verizon is the pinnacle of corporate greed, indifference and evil. Its customers are extremely dissatisfied. They simply do not care. Corruption is a word that is far too generous to describe the swindling that takes place between Verizon and their customers.

    - Pasadena, Maryland

  4. Victoria Berg

    Man… i just saw an ad today $99 per month for tv, internet and phone… Guess what?
    It is not available in West Hollywood 90046…. makes me wonder – where is it available? i remember more than a year ago they started advertising… and year later – its not in available in the heart of LA…. I guess i’ll just forget it.

    - Irvine, California

  5. Lisa Matson

    I called Verizon yesterday to find out when fios will be available in my area and was told by the verizon rep, “when you see construction going on by us on your street then call us back”.

    - Milpitas, California

  6. The Old Hippie

    I am not a Verizon customer (Verizon doesn’t service NC), but was speaking to someone that lives in Nothern Virginia where FIOS is nearby. She received a letter from Verizon saying they were going to be burying a cable in a utility easement through her yard. She found out it was a FIOS cable and asked Verizon about being hooked up to the FIOS cable. The reply was the cable being buried in her yard was to service a physician whose property backed up to hers but that FIOS was not available where she lived. When she asked why she couldn’t be hooked up the answer was that it was not possible to “tap” into the line running through her yard. She then spoke to the installers who told her it would be simple to hook her up but they would need a service order to do so.

    When she called back to see about being hooked up based on what the installer told her, she was told since the system didn’t show FIOS as being available in her area they couldn’t issue a service order to hook her up. It didn’t matter that the cable was running through her yard.

    So she is staying with Comcast cable.

    - High Point, North Carolina

  7. Dr. Carol Weiss

    Hi,
    I have a patient who works for Verizon, installing the FIOS cables around town. I’m going to call him and ask what he knows. Then I’ll get back to all of you asap.

    - Glen Cove, New York

  8. Mike Hemmes

    Actually you can get speeds up to 50 up / 50 down with FIOS. That’s the problem, if you’re like me, you’re looking for excellent upload speed (serve up files faster from your web server, host Xbox live games with ease, remote to your desktop with a true-to-life desktop experience). Verizon FIOS is currently the ONLY provider of speeds like that at the price they offer. Heck, the 50/30 internet plan is about $69.99 or something like that (somebody pass me my wallet).

    So you have a company that, I agree, could care less that they market products to people in areas of which they’re products are unattainable. But, they won’t lose any customers over it (not anything worth noting); people still want the best of the best in their product, especially when it comes to IT products. Sure, they’ll curse the company when it goes down, but they’ll still be there when it’s back up. Verizon is known for their poor customer service, but they’re equally known for their stellar product services.

    And no, I’m not a Verizon customer. As FIOS is not available in my area yet, the best of the best is our T1, which we’ll keep for our VoIP services after FIOS is available, then move our server and internet services to FIOS.

    - Long Island, New York

  9. Chandler

    Basically, Verizon is wasting everyone’s time and their own money by putting so much revenues in marketing, but not in infrastructure to set up FIOS.

    The idea should be to hit the customers with ads. All of them are bound to be curious, once they call in get them to sign up. However, currently you see the ad on TV – go online or call – and you find out its not available in your area and no one knows when it will be. Soon people will forget about it and get on with their lives. Even if they show the ad, people would think – oh! its not available. Why should I bother?

    So why are you wasting money in bringing out ads when you are not set up to accept customers.

    And I don’t stay in a hick town . I stay in a major city suburb.Verizon is just being stupid and this is one venture they will lose out big. May be they will service only business customers and shun residential. Thats fine if they can work out the economics.

  10. Shen-Tong Lew

    I am puzzled at Verizon too:
    They can tell me FiOS is not available where I live,
    they will inform me when it becomes available,
    but they won’t tell me any anticipated date that it might become available!
    In other word, if you can’t wait, then drop the idea of switching from Comcast cable service period.

    Response from RoutingByRumor…

    Verizon doesn’t behave like other businesses. They are used to operating as a monopoly, and they are still clueless regarding how to market their services. Their mindset is that you’ll still be there waiting for them when they finally wire your area for FiOS. The fact of the matter is that they won’t have 100% coverage of their service areas with fiber for many more years. By that time, you’ll probably have even more choices for broadband Internet service, from cellular carriers, to Wi-Max providers, to who-knows-what that will come along in the next few years.

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