Tag Archives: Micro Center

Still Waiting For Your Rebate Check From Eagle Technologies For Products Purchased At Micro Center ? Don’t Hold Your Breath !

WARNING TO CONSUMERS

WE RECOMMEND AGAINST PURCHASING PRODUCTS SOLD OR MARKETED BY THIS COMPANY

THEY HAVE A HISTORY OF DENYING VALID REBATE SUBMISSIONS AND/OR NOT PAYING VALID REBATE CLAIMS IN A TIMELY MANNER

We’ve written previously about the Micro Center chain of computer stores. We’ve also written about companies who play games with consumers when they try to claim a rebate. We like shopping at Micro Center because of their competitive prices and great selection, but we don’t like getting screwed when we try to get a rebate check for something we’ve purchased there. Micro Center needs to stop doing business with manufacturers who make it difficult or impossible to submit and receive rebates for products purchased at Micro Center. We consider a retailer’s advertisement of a product rebate to be a non-revocable contract with the purchaser, and we believe the courts will have the same opinion. Just as you expect to pay the advertised price, you expect to receive the advertised rebate in a reasonable amount of time and without unnecessary hassles.

Back in December 2007, we purchased two different Eagle Tech (Eagle Technologies) products at Micro Center, both of which offered rebates. We should have been suspicious, because the rebate offers had the most complicated and time consuming set of terms we’ve ever seen. To make matters worse, it’s pretty obvious that the people at Eagle Technologies do not have an impressive command of the English language, because the rebate form was full of grammatical errors and obviously writen by someone whose first language was probably Chinese. There are a lot of people in California. Couldn’t they find a native English speaker to proofread their rebate offer?

Here’s a verbatim example of what I’m speaking about…

We are not responsibility for any of non received check, Lost mail, Expired rebate check, Forgot deposit check issues. [sic], [sic], [sic], [sic] and [sic]” !!!

For those who have no idea what all the [sic]s mean, check out this article from Wikipedia.

Eagle Technologies / Eagle Tech is located in City of Industry, California. It’s an unusual place with an unusual name. (As an aside, if you visit the McDonald’s in City of Industry, you won’t be able to get a Big Mac or a Happy Meal. Here’s why!)

Eagle Tech requires you to first file your rebate claim online, then print out a form and mail it using an envelope that you paste their address label and barcode onto. Then you wait for several months while they “age” your claim (like it was a piece of cheese, I suppose), go thru several phases, including “submitted”, “received”, “approved”, “check printed”, etc. Are they joking? Is this a contest or a rebate offer?

Our rule of thumb is that the longer you have to wait, the more hoops you have to jump thru, and the more conditions in a rebate offer, the less likely it is to be legitimate, and the less likely you are to ever see a rebate check. We would certainly advise you not to make he same mistake we made, and to avoid Eagle Tech products, which include their CONSUS, ARION (or maybe it’s ORION), VOLTAS, FORTE, DRAGON and NEPTOR lines of computer products. Certainly don’t buy any of their products if you are depending on a hassle-free rebate experience.

It’s unfortunate that some retailers and manufacturers have to resort to these games. Certainly, there are many ethical companies that offer rebates that are easy to submit, and which are processed promptly. Sadly, Eagle Technologies does not appear to be one of them. So we wait… and hope. Will our rebates eventually arrive, or will Eagle Technologies declare bankruptcy first, as many companies that never fulfill rebates have done in the past, leaving their customers screwed and without recourse.

Here’s another Eagle Technologies customer’s horror story about their rebate experience. And here’s a forum string containing comments from customers who haven’t seen their Eagle Tech rebate checks.

And talk about long waits, that’s exactly what Eagle Technologies will have if they expect us to purchase any of their products again.

File this article under…

Eagle Tech Rebate Rebates

Eagle Tech Computer Rebate Rebates

Eagle Technology Rebate Rebates

Eagle Technologies Rebate Rebates

Micro Center Rebate Rebates

Rebate Fraud

Rebate Scams

Rebate Games

Deceptive Rebate Tactics

Rebate Hell

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CompUSA Goes Belly Up

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As Queen elequently put it, Another One Bites The Dust (watch the youtube video)

… and now, we can report that CompUSA bytes the dust.

Gee Whiz, I must be psychic or something. Just a few days ago, I posted a comment on this blog that CompUSA, a chain of computer stores in the United States, would soon bite the dust.I just stumbled across this article on Reuters and this article on cbsnews that confirms that CompUSA is on it’s way out. According to Reuters, the chain has been sold to the liquidation outfit Gordon Brothers. They will be closing the remaining 103 CompUSA stores in early 2008. No surprise, actually, since CompUSA closed most of it’s stores earlier this year. In recent years, CompUSA was controlled by Mexican businessman Carlos Slim Helu, reportedly the richest person on the planet, even wealthier than Bill Gates or Warren Buffet (see this Fortune article on Carlos Slim).

Have you ever seen a tree that was pruned to death? After a certain amount of pruning, the death of the tree is inevitable, because it can’t absorb enough sunlight to survive. So too with computer retailers (or any business, I suspect). I was quite certain that it was simply a matter of time before CompUSA was history. That time appears to be at hand.

I don’t have an MBA. I’m not an accountant or a retail executive. I’m a computer geek. But I know mismanagement when I see it, and CompUSA was a poster child for piss-poor management. I can’t tell you how many times I went into one of several local CompUSA stores to purchase sale items and came up empty-handed. So, I would walk over to one of the computer terminals that the sales staff used, and I would enter the SKU of the item I was looking for. Nine times out of ten, the computer showed that the store had stock on hand, sometimes a large quantity, but it was nowhere to be found. A few times, when I would pester one of the salespeople to go check the stockroom, they would usually find the item in the back, and bring one out for me. Sometimes, they wouldn’t want to bother because they did not have any confidence in the inventory quantities shown in the computer. Maybe that was just an excuse because they were lazy, or maybe their inventory tracking really was inaccurate. Sometimes they would say it was in the store somewhere, but they didn’t know where.

What a joke. I mean, if you go through the trouble of ordering inventory, printing up a sale circular, and shipping the item to your stores, but you don’t follow through and put the stuff out on your sales floor so it will sell, you don’t belong in business. This wasn’t a rare occurance. It was the status quo at CompUSA. I am confident that if you put me in charge of CompUSA, I could have done a better job. Who knows, maybe I could have saved them. I think part of the problem was that the chain had changed ownership years ago. When any business gets sold, especially if the new owners are investors and/or absentee owners who don’t know the business, look out. With some very rare exceptions, nobody will do as good a job running the business as the person or people that founded it. They don’t have the same passion. If the business fails, they’ll just move on to something else. There’s little devotion or emotional attachment, because it’s not their baby.

The sales people at CompUSA were rarely motivated. I suppose they didn’t earn enough to get real excited about their jobs. The store management was pitiful. There were a couple of employees at the CompUSA I frequented the most who did work hard, and I felt very badly for them losing their jobs when that store closed.

I recently posted this article about rebate scams. I had more than my share of problems with rebates on items I purchased at CompUSA. I complained a number of times, both to the CompUSA store where I purchased the items, and to their customer service phone number. There were many rebates on items I purchased at CompUSA that I got cheated out of, and never received.

You know, to be honest, CompUSA was never my favorite computer store anyway. I preferred the Computer City chain, which closed circa 1998 or 1999, if memory serves me correctly. Computer City was purchased by CompUSA. They closed some Computer City stores and turned the rest into CompUSA stores. Egghead Software was also pretty good, although they operated much smaller stores and did not carry a lot of hardware. Today, Egghead is strictly an online retailer. The newest chain to open in my neck of the woods is Micro Center, which started out in Ohio, and has expanded to almost two dozen stores. Micro Center is a pretty cool store. It looks like there are a lot more good deals to be had there, and they claim that they have prices as good as you’ll find on the web. They sell brand name (Dell, IBM, Compaq, etc.) brown-box “refurbished” computer systems alongside their big selection of new systems. They cater to system builders and gamers and have a pretty large Apple department. They also have a nice computer book and magazine section, nearly as large as you’ll find at Barnes & Noble or Borders Books. On several occasions I’ve picked up some bargain-priced (not-current edition) but otherwise new books for under five bucks each. They even have free Internet access kiosks, so you can comparison shop without leaving the store! There’s little in the way of computer hardware that they don’t carry. If there’s a Micro Center near you, you have little reason left to buy stuff online.

Life goes on. Other computer retailers will come and go, to be sure. Perhaps my opinion of CompUSA will mellow as the memories fade to black.

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